Privacy Policy
Spencer Creations keeps your personal details focused on your fitting, order, and communication needs.
How we handle information
This policy covers information shared through the Spencer Creations website, email, styling appointments, and gown orders. We collect only what helps us respond, measure, make, and deliver your chosen service.
Details you choose to share
Your name, contact details, appointment preferences, measurements, event date, and design notes may be recorded when you contact the studio or request an order. Payment details are handled by the relevant payment provider.
Information with a clear purpose
We use your details to answer enquiries, arrange fittings, prepare quotations, manage orders, and send requested updates. We do not use client information for unrelated advertising.
Small files, limited use
The website may use essential cookies to support basic operation and remember site preferences. Analytics cookies may be used to understand visits in aggregate, where enabled. Your browser settings can restrict cookies.
Access is kept narrow
Information is shared only with people or services needed to process your enquiry, payment, appointment, or delivery. We do not sell personal information. Suppliers receive the details required for their specific task.
Private by design
Fittings often include personal measurements, event details, and sensitive preferences. Spencer Creations keeps these details within the working record for your service and takes practical steps to limit access.
Your choices
You can ask what personal information we hold, request a correction, or ask us to stop a particular communication. We may need to confirm your identity before acting.
Change or withdraw consent
Use the contact details provided for your enquiry or write to [email protected]. Marketing messages include a way to opt out. Service messages about an active order may still be sent.
Records do not stay forever
We keep information for as long as it is needed for the service, legal records, complaints, or accounting. When it is no longer needed, it is securely deleted or anonymised.
Questions about this policy
Contact Spencer Creations at [email protected] or write to Sandy Lane, Ascot, Windsor and Maidenhead, SL5 8LL, United Kingdom. We will review this notice when our handling of information changes.
What clients can expect
"My appointment details were handled with care, and every message stayed relevant to the fitting." Them Alav
"I knew who had my measurements and why they were needed. The studio answered my question clearly before I shared anything further." Pradnya Bazhanova
"Why did I choose Spencer Creations? Because the design conversation felt personal, measured, and discreet from the first email." Füsun Whelehan
Quick answers
The essentials are below. Ask us directly when your circumstances need a more specific answer.
Do I need to join updates?
No. You can contact the studio and arrange a service without subscribing to marketing emails.
Can I change my details?
Yes. Email [email protected] with the correction and enough information for us to locate your record.
Who can see my measurements?
Only people who need them to provide your fitting, design, alteration, or order service.
Speak with the studio
Send a question about privacy, an appointment, or your order. We will direct it to the right person.